You have 14 days from the shipping date to return eligible items. Items will only be eligible for a full refund if they are received in unworn, unwashed, undamaged condition with tags still attached.
Items that are not eligible for returns include: All clearance & sale merchandise, swimwear, sleepwear & intimates, bodysuits, hats and jewelry.
THE HALF & HALF PROMISE
We hope that you are completely happy with your Half & Half purchase, but if you are not we are here to help! We stand behind our products and want you to be satisfied with them! Our customer service team is available by phone (716 239-1652) during our regular business hours, Tuesday through Saturday from 11:00 am - 6:30 pm EST, or email us at halfandhalf1088.com and we will get back to you promptly!
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling.
WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?
Please send your return to the below address:
Half & Half Boutique
1088 Elmwood Avenue
Buffalo, New York 14222
To make your return please include the packing slip and or your confirmation email you received when you placed your order as a proof of purchase. Include only the items that are eligible for a return.
We are not responsible for return shipping charges that may be incurred. When shipping back to us, we highly recommend you use a trackable shipment method.
ADDITIONAL RETURN DETAILS
Merchandise must be returned within 14 days of the original shipping date.
Merchandise must be unwashed, unworn, undamaged and tags still attached.
Shoes must be unworn and free of any scuffs or marks.
If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
Jewelry and hats are FINAL SALE and NOT eligible for Returns.
Bodysuits, Sleepwear & Intimates, and Swimwear are FINAL SALE and NOT eligible for Returns.
We do not offer exchanges, as our items sell out very quickly. When processing your return we suggest you purchase the item in the other size or style you would like and know the refund from your original purchase will follow.
Please allow 3 business days for return processing.
Once your return is processed, please allow 5-7 business days for your refund to appear in your account.
Free Return Labels are not applicable for In Store Purchases or Phone Orders.
We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses.