Return Policy

THE HALF & HALF PROMISE

We hope you absolutely love your Half & Half purchase! If something isn’t quite right, we’re happy to help. We stand behind our products and want you to feel confident shopping with us.

Our customer service team is available by phone at (716) 239-1652 during regular business hours (Tuesday–Saturday, 11:00 AM–6:30 PM EST) or by email at halfandhalf1088@gmail.com, and we’ll get back to you promptly.

OUR RETURN POLICY

We want you to love everything you find at Half & Half Boutique!

All returned items must be unworn, unwashed, and have original tags attached. Worn or used merchandise cannot be accepted.

FINAL SALE ITEMS

APPAREL:
Dresses, Bodysuits, Sleepwear, & Intimates

Please note: As a small business boutique, we carry limited, carefully curated inventory to keep each piece feeling special, unique, and one of a kind. Dresses are one of our top-selling categories, and we are unable to accept returns on dresses for in-store purchases due to frequent wear for events and occasions.

We do accept returns on dresses for in-store pickup and online orders, as these items are received before being tried on in-store. All returns must meet standard return guidelines.

We offer in-store stylists to help you feel confident in your purchase, and we encourage trying on in-store or reaching out for styling support so you leave with something you truly love.

ACCESSORIES:
DAME Purses & Accessories, Jewelry (unless designated as a gift at purchase)

APOTHECARY:
Lotions & Perfumes

SALE ITEMS:
All marked-down merchandise, clearance items, and items marked “Final Sale”

IN-STORE PURCHASES

Eligible returns within 7 days of purchase will be refunded to the original card used for payment.

Eligible returns made between 8–14 days will receive STORE CREDIT ONLY. Store credit never expires.

No returns will be accepted after 14 days.

As a small business, we are unable to offer cash refunds. We appreciate your understanding and support.

ONLINE ORDERS

Online returns must be initiated within 7 days of delivery.

To start a return or exchange, please contact us:

Phone: 716-239-1652
Email: halfandhalf1088@gmail.com

HOW TO RETURN YOUR ORDER

Please send returns to:

Half & Half Boutique
1088 Elmwood Avenue
Buffalo, New York 14222

Include:

  • Your packing slip or order confirmation email

  • Only eligible items

A prepaid return shipping label will be provided. If you choose to use your own shipping label, you will not be charged the $10 shipping fee. Otherwise, a $10 shipping/processing fee will be deducted from your refund when we provide the return label.

Refunds will be issued back to the original form of payment once the return is received and processed.

HOLIDAY RETURN POLICY

For holiday merchandise purchased between November 1 and December 24:

  • Full-priced items may be returned through January 10 for store credit only

  • All holiday returns may be made in-store or by mail

  • Final sale and non-returnable items still apply during the holiday period

SHIPPING & PROCESSING

  • Customers are responsible for return shipping costs if using their own label; otherwise a $10 shipping fee applies

  • We strongly recommend using a trackable shipping method

  • We are not responsible for lost or stolen packages

  • Please allow 3 business days for return processing

  • Refunds may take 5–7 business days to appear after processing

  • We do not cover return shipping for international orders, APO, or PO Box addresses

QUESTIONS?

Please contact us anytime — we are always happy to help!

Thank you for shopping local with us!