Return Policy

THE HALF & HALF PROMISE

We hope you absolutely love your Half & Half purchase! If something isn’t quite right, we’re happy to help. We stand behind our products and want you to feel confident shopping with us.

Our customer service team is available by phone at (716) 239-1652 during regular business hours (Tuesday–Saturday, 11:00 AM–6:30 PM EST) or by email at halfandhalf1088@gmail.com, and we’ll get back to you promptly.

RETURN ELIGIBILITY (NON-HOLIDAY)

  • Returns within 10 days of the original ship date are eligible for a full refund to the original form of payment.

  • Returns after 10 days are eligible for store credit only.

  • No returns will be accepted after 30 days.

  • Merchandise must be unworn, unused, unwashed, undamaged, and have all original tags attached.

  • Shoes must be unworn and free of scuffs or marks.

FINAL SALE & NON-RETURNABLE ITEMS

The following items are FINAL SALE and not eligible for return or exchange:

  • Dame Bags

  • All clearance items (50% off or more)

  • Jewelry

  • Hats

  • Sunglasses

  • Bodysuits

  • Sleepwear & intimates

  • Swimwear

  • Lotions & perfumes

  • Worn or used merchandise

If an ineligible item is included in a return, it will be sent back to the customer.

SALE ITEMS

  • Sale merchandise (under 50% off) is eligible for store credit only.

  • Clearance merchandise (50% off or more) is FINAL SALE.

HOLIDAY RETURN POLICY

For holiday merchandise purchased between November 1 and December 24:

  • Full-priced items may be returned through January 10 for store credit only.

  • All holiday returns may be made in-store or by mail.

  • Final sale and non-returnable items still apply during the holiday period.

HOW TO RETURN YOUR ORDER

Please send returns to:

Half & Half Boutique
1088 Elmwood Avenue
Buffalo, New York 14222

Include:

  • Your packing slip or order confirmation email

  • Only eligible items

SHIPPING & PROCESSING

  • Customers are responsible for return shipping costs.

  • We strongly recommend using a trackable shipping method.

  • We are not responsible for lost or stolen packages.

  • Please allow 3 business days for return processing.

  • Once processed, refunds may take 5–7 business days to appear.

  • Free return labels are not available for in-store or phone orders.

  • We do not cover return shipping for international orders, APO, or PO Box addresses.